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Published — 01. Juni 2026 ⏭ Blogs - ENG

10 Product Design Mistakes That Cause the Most Replacement Parts Requests

✇Stonemaier Games
Von: Jamey Stegmaier
01. Juni 2026 um 19:52

If you have a missing or damaged component inside your English-language Stonemaier Games product–no matter where or when you bought it or how long you’ve been playing it–you can fill out this form and we’ll send you what you need.* We use software called Jira to manage this process, as we have 7 replacement parts helpers in 5 different regions around the world.

Serving our customers this way is incredibly important to us, but we can serve them even better if replacement parts (and replacement parts requests) aren’t needed in the first place. Recently I talked to a few people connected to this process at Stonemaier Games, and we compiled a list of product design mistakes that resulted in quite a few replacement parts.

We learned these lessons the hard way, so I’m hoping this will help you avoid these mistakes from the start. Some of these are as simple as packing components in a way that makes them easy for the customer to identify.

  1. Meeples and Minis with Protrusions: Some of our most common requests are for broken meeples or mechs where we got a little too detailed, and those little details snapped off in transit or gameplay. Whenever I get sample meeples or mechs, I try to snap off any protrusion–if I can, I either remove it from the design or bulk up its connection point.
  2. Missing Tokens and Clasps: It is common when we’re including either a lot of the same type of token–50 glass beads or clasps for dials–that 1 is missing in production or 1 goes missing later. So we often include an extra token, but we list the lower quantity: We make 51 tokens but say that there are 50. So even if 1 is missing, you still have the “correct” amount (though, honestly, for these types of tokens, it’s incredibly rare in gameplay that the full quantity is needed).
  3. Matching the Insert: In Libertalia–a 6-player game where each player has their own deck of cards–the cards are packed in 5 card bricks. When opening a new game, you see 5 bricks of cards in 5 of 6 slots in the insert, and 5 of the 6 player colors happen to be visible in each brick. This leads to assumptions that the entire green deck is missing before opening the cards. Something similar happens in Scythe, a game that can only ever feature combat between 2 players, so we only included 2 combat dials–players assume the other 3 are missing (partially because the 2 included dials have specific faction colors).
  4. Matching the Trays: The first few printings of Wingspan included 4 clamshell trays (2 for an assortment of eggs and 2 for an assortment of food). There’s no need for each type of food token to be kept in a separate compartment, but we soon learned that many people assumed that the trays were only for food and that a tray was missing (there are 5 types of food in the core game and only 4 trays).
  5. Packing Choices: We hear from customers that they think they’re missing the action cubes in Wingspan Asia, as those cubes are packed in the same bags as larger tokens of the same color. Similarly, some customers struggle to find the gray temporary worker in Viticulture, as it’s packed in the same bag as some of the player tokens (it previously came in a separate bag with the first player token).
  6. “Missing” Cards: In the solo mode for Libertalia and Scythe: The Wind Gambit, there are “missing” cards that aren’t actually missing. For example, there is no Automa card 37 in Libertalia for design reasons. This is explained in the rules, but when looking through the cards, it’s a common mistake for people to see cards 36 and 38 and assume they’re missing card 37.
  7. “Missing” Components: In Scythe: The Rise of Fenris, there’s a big warning label when you open the box that tells people not to look inside the spoiler tuckboxes. However, it happens all the time! One of the tuckboxes has a “missing” component that’s actually in one of the other tuckboxes–oddly, people seem to open that tuckbox but not the others; if they did, they would find that “missing” component.
  8. Dents in Boards and Mats: I learned early on with Viticulture that if sharper components (like meeples) are packed next to a board or mat, they might press into the cardboard over time, leaving lots of little dings and dents. Instead, we now pack them elsewhere in the box or we fold the mats inward, with the gameplay elements on the inside. However, this also leads to the occasional confusion from customers who don’t know the mats are folded–they see the faux leather illustration on the outside of a Wingspan or Wyrmspan mat and think they received a misprint.
  9. Card Sorting: It’s inevitable that customers will lose or damage cards over time if they play a game frequently, and we’re here to help. With Wingspan, we originally didn’t have any type of card sorting system, so if a customer requested a Peregrine Falcon, our replacement parts helpers had to look through every card to find it. In reprints we alphabetized the cards, which significantly sped up this process. In games where cards don’t have a name, we number the cards and sort them as such.
  10. Publisher Assumption: When we were working on the Pie in the Sky expansion for My Little Scythe, I didn’t go through the component list with the right mindset, and it resulted in me never asking our manufacturer to include faction-specific tokens for the 2 new factions (everything else was there, including the minis). This was before we sent pre-production copies first to the designer and to my coworker, so no one caught the mistake until everything was printed and shipped. We tried to fix it after the fact by making a pack of the missing tokens for our webstore, retailers, and distributors, but we still hear from customers all the time who buy the expansion from a retailer and don’t get the tokens. It was an important wake-up call for me to never assume anything and to add as many checks-and-balances as possible during the pre-production process.

Hopefully this list will help you avoid the same mistakes; there are even some we still need to address better at Stonemaier Games. If you have any insights about replacement part requests, please let me know in the comments!

*Box Dings and Dents: If you ordered a game from Stonemaier Games and the box arrived with dings and dents, we’re truly sorry. You paid for a mint-condition product, and we didn’t deliver. That’s on us. For some people, a dented corner won’t impact the fun they have playing the game. For others, it will. A replacement box for a dented corner is actually a replacement for the entire game, a process that involves having you send your game to a reviewer of our choice–we provide the label–and we send you another copy of the game. If you would like to go through that process for a game ordered from our webstore, please email your order number to contact@stonemaier.com. Photos of the packaging and damage help us share feedback with our fulfillment centers.

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Gotta Fit in the Backpack

✇BoardGameGeek News | BoardGameGeek
Von: whenindoubteatout
01. Juni 2026 um 08:00

by Justin Bell



I’m a father in a one-car family in Chicago—we don’t drive quite enough to need a second car, and with bikes and a Vespa-style scooter (and a bus line, multiple subway lines, and my own two feet) lying around, it just never made sense to pony up the cash for another vehicle.

Maybe once a month, I try to play board games during the daytime on a Saturday or Sunday. Everyone I know who has kids accepts that weekends are chock-full of kid activities that make it pretty hard—”impossible” might be a better term, based on the season—to break away and sell a partner on the idea that chucking dice is way more important than back-to-back soccer games, music practice, and shuttling children to the local trampoline park for yet another birthday party with 22 other cake-loving rugrats.

Friends were hosting a game day over Memorial Day weekend, so I carved out the negotiations at home to do games for a few hours that Saturday.

“All good,” said the wife. “But I’ll need the car to get the kids around. Can you take the scooter?”

No sweat. That meant I was limited to backpack-friendly games. When you are a trick-taking fanatic, a backpack might be too much space…and when I was hitting game nights at a bar near the Logan Square subway stop in Chicago years ago, I wielded a Quiver card-carrying case. The Quiver was perfect because I brought a few favorites every week that served as fillers between the chunkier titles brought by others. The standing list at the time: San Juan, Race for the Galaxy, UNO, Honshū, and a standard, 52-card deck just in case Spades, Hearts or Gin needed to hit the table.

But I was prepping for a heavier Saturday game day with serious players, and since we had the day, everyone was tasked with bringing one game so that we could hit a lot of different titles. As I mentioned a few weeks ago, I was starting a series of review plays of Nippon: Zaibatsu, so I broke out my go-to board game backpack and tried to put Nippon: Zaibatsu into the bag.

Uhh…nope!



I had a moment of panic. To arrive on time by making the 45-minute drive to my friend’s house, I needed to act quickly. Do we have any bigger backpacks in the house? No, although I’ve got a bunch of larger duffle bags or a big board game caddy, but I hate wearing that caddy when I’m on the bike. Does my wife really need the car? Yes, because she is toting two kids to different parts of the suburbs in the afternoon and Uber isn’t gonna fit.

I stared at the Nippon: Zaibatsu box. While the box is fancy, it’s a little too wide with its insert…normally, a non-issue, but for backpack travel, a no-fly zone. So I got to work.

All four trays of individual player components came out, along with the four player boards and the two containers with general resources like crates, iron, and cardboard money chits. Rulebook and player aids? Clearly a requirement—this was a first play for everyone—but I was worried that all that jostling from the plastic trays might scratch the finish on the cover pages. (This is mission critical...I’m a nerd and I have to treat my toys like royalty!)

The worker meeples had their own dedicated cloth bag from the game box, so I threw that in. Then, I grabbed my handy BGG microfiber drawstring bags (the ones with the circular bottom, obviously) for the other bits: factory tiles, upgraded department tokens, expert worker tokens, round markers, local market demand tiles, starting tokens. The solo bits and the expansion extras were left behind—I never include mini expansions on my first play—and that left me with a very reasonable set of items in the backpack.



The best part about Nippon: Zaibatsu’s footprint might be its strangely normal-sized board. As a man expecting a double-sided, tri-fold board with a decent amount of heft, I was shocked (in a good way) to find that this game’s main board is the same size and weight as the board for your thousand-year-old copy of Monopoly or Clue.

All of this made throwing the game into the bag easier. I zipped up the bag and made it to game day a few minutes late. No one cared that I had thrown all the game’s components, piecemeal, into the bag, and the initial concerns of scratches on the player aids and game manual were as silly as they sounded when I made the argument above.

The world carried on, as one would expect. But now that I’ve gone through it—how have I not faced this issue before? Shouldn’t I just look at all my games and pick the one that can be dumped, in full, into my backpack for travel? I already toss a lot of the packaging extras when I consolidate SPIEL Essen pickups and try to jam 40 “large square” (12”x12”x3”) titles into two checked bags, so this shouldn’t be such a stretch.

The truth of it is that I love arriving at game night with the original packaging. I love posting up at a friend’s house or a game cafe with the game box at one end, with the box’s bottom half tucked behind, then into, the top half cover so that everyone can see the title of the game. There’s something satisfying for me when I wrap up a game and put everything back in its proper place with some help from a friend or two.

In many ways, teardown can be just as satisfying as setup, even if I don’t subscribe to the same philosophy as our old friend Eric.

For now, I’m a little more comfortable pivoting when needed. And I’m lucky to say that I can usually avoid any issues on this front most weeks…because I’m usually the one hosting game night.
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